
Anne Junge
VP & Head of Customer Transformation, Capgemini Invent
Anne Junge is Vice President at Capgemini Invent and responsible for the Customer Transformation unit, which deals with topics related to CX, CRM, Service, Loyalty and Direct-to-Consumer. As an expert in customer experience and commerce transformation, she works on customer-centric and holistic solutions in various sectors, primarily in the automotive sector. In close cooperation with her clients, she develops and implements forward-looking strategies and concepts in the area of sales and marketing. Her main areas of expertise include customer-centric ecosystems, e-commerce, sales strategy and performance measurement, and CRM.